Refund and Return Policy

At Lifegard Lighting, we prioritize customer satisfaction. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:

30-Day Return Policy

We offer a 30-day return window starting from the day you receive your order. During this period, you may request a return if your item meets the following criteria:

• The item is in its original condition (unworn, unused, with tags).
• It is returned in its original packaging.
• A receipt or proof of purchase is provided.
  
  

To initiate a return, please contact us at sales@lifegardlighting.com. Once your request is approved, we’ll provide a prepaid return shipping label along with detailed instructions on how and where to send your item. Please note:

• Items returned without prior authorization will not be accepted.
• Customers are responsible for ensuring that the item is packaged securely to avoid damage during transit.

For further assistance, feel free to email us anytime at sales@lifegardlighting.com.

Damaged, Defective, or Incorrect Items

We understand how frustrating it can be to receive an order that’s damaged, defective, or incorrect. Please inspect your items upon delivery and contact us immediately if:

• The item is defective.
• The item was damaged in transit.
• You received the wrong product.

Email us at sales@lifegardlighting.com with a description and photos of the issue. Our team will promptly evaluate your case and resolve it to your satisfaction.

Non-Returnable Items

Some items are not eligible for returns, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns for:

• Sale items.
• Gift cards.

If you’re unsure about the eligibility of your item, please contact us at sales@lifegardlighting.com before proceeding.

Exchanges

To exchange an item, we recommend the following:

1. Initiate a return for the original item by contacting sales@lifegardlighting.com.
2. Once your return is approved and processed, place a new order for the item you wish to receive.

This ensures the fastest and most efficient exchange process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed back to your original payment method.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any concerns or experience delays, feel free to reach out to us at sales@lifegardlighting.com.

Customer Support

Your satisfaction is important to us. If you have any questions or concerns regarding returns, refunds, or exchanges, don’t hesitate to contact us:

• Email: sales@lifegardlighting.com
• Business Hours: Monday to Friday, 9 AM - 5 PM (EST)